Getting Support
Contact
| Channel | Best for | Response time |
|---|---|---|
| Email — sellers@weebe.co | Account issues, order disputes, billing, product questions | Within 1 business day |
Business hours: Monday–Friday, 9am–6pm GMT
Before Contacting Support
Check these first — most questions are answered here:
- Use the search bar at the top of this site
- Check Order Statuses for order questions
- Check your email inbox — Weebe sends notifications for all important events
- Check the Policies section in your dashboard for marketplace rules
When Emailing Support
Include the following to get a faster response:
- Your vendor account email
- Order number(s) if relevant (format:
WB-XXXXX) - A brief description of the issue
- Screenshots if helpful
Quick Reference
| Task | Where to go |
|---|---|
| Change password | Profile → My Account → Change Password |
| Update invoice details | Configuration → Invoice Configuration |
| Add a product | Products → Products Listing → + Add Product |
| Upload products via CSV | Products → Products Listing → More Action → Add Product By Csv |
| View orders | Orders → Orders Listing |
| Fulfil an order | Orders → Orders Listing → View → Fulfill |
| Download an invoice | Orders → Automated Seller Invoice |
| View earnings | Dashboard → Store Earning |
Feature Requests
Email sellers@weebe.co with subject: Feature Request: [brief description]