Order Flow

When a customer purchases your products on Weebe, the order moves through the following stages. Your main responsibility is to prepare the order and mark it ready for pickup — Weebe handles the rest through our 3PL logistics partner.

Order Lifecycle

Customer places order
        ↓
  Order appears in your Orders Listing → status: Pending
        ↓
  You prepare and pack the order
        ↓
  You mark as Ready for Pickup → status: Fulfilled
        ↓
  3PL collects from your location → in transit
        ↓
  Delivered to customer → status: Delivered

What You Need to Do

Stage	Your Action
New order arrives	Check Orders → Orders Listing, verify items
Prepare order	Pick, pack, and label the package
Order ready	Click Accept and Fulfill Order — see Fulfilling Orders
After pickup	No action needed — 3PL handles delivery
Delivery confirmed	Mark as Delivered — see Marking Delivered

Order Notifications

You receive an email notification when:

• A new order is placed containing your products
• The 3PL schedules a collection from your location

Notifications go to the contact email in your Profile → My Account.

SLA

Prepare orders and mark them as Fulfilled within 2 business days of receiving the notification. Consistent delays affect your vendor standing.

Finding Your Orders

Go to Orders → Orders Listing in the left sidebar. Each order shows:

• Order ID and Store Order ID
• Date and customer name
• Payment mode and payment status
• Fulfillment status
• Order amount