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Fulfilling Orders

When a new order arrives, you need to prepare it and mark it ready for 3PL collection.

Step 1 — View the Order​

  1. Go to Orders → Orders Listing
  2. Find the order with status Pending
  3. Click View to open the order details

Order detail page showing product, billing, shipping, and the Accept and Fulfill Order button

The order detail page shows:

  • Products ordered (name, quantity, price, variant)
  • Customer billing and shipping address
  • Current order status and payment status
  • Your seller earnings for this order

Step 2 — Prepare and Pack​

  • Gather all items and verify quantities and variants match the order
  • Pack securely — use appropriate packaging for the item type
  • Label the outside of the package with the order number (e.g. #1031)
  • Include a packing slip inside the package (download from the order detail page)

Step 3 — Mark as Fulfilled​

Once the order is packed and ready:

  1. On the order detail page, click Accept and Fulfill Order
  2. On the Select Products to Fulfill page, set the quantity for each item and click Fulfill Now

Select Products to Fulfill

  1. A confirmation modal appears — optionally enter a Tracking Number, Shipping Method, and Tracking URL
  2. Click Fulfill Items

Fulfillment confirmation modal with tracking fields

  1. The order status changes to Fulfilled

Order fulfilled — success confirmation

The 3PL partner is automatically notified to schedule collection from your address.

caution

Do not mark an order as fulfilled until it is actually packed and ready for pickup. The 3PL may arrive the same day.

Multiple Items in One Order​

Pack all items from a single order together. Do not split one order across multiple parcels unless approved by the Weebe team.

Rejecting an Order​

If you cannot fulfil an order (item damaged, out of stock, etc.):

  1. On the order detail page, click Reject Order
  2. The Weebe team will be notified and will contact the customer to process a refund
caution

Repeated cancellations impact your vendor score. Keep stock levels accurate to avoid overselling.

After Fulfilling​

Once marked as fulfilled:

  • The customer receives a fulfilment email with their order details
  • The 3PL schedules a collection from your registered address
  • A customer invoice is automatically generated and sent with the fulfilment email